VVAssistant is a voice assistant that can be integrated in any kind of digital content; it talks to the user and helps him during navigation.
WHY VVA?
Market trends show us how users are getting used to interacting with their electronic devices through voice commands. From Siri to Google Assistant, from Whatsapp to Messenger, the use of audio is gradually having the best affect on the parts of writing.
HOW DOES IT WORK?
The user can interact with the voice assistant on any mobile platform (iOS and Android) though the application: to navigate around the website or a digital content, he will only need to question the VVAssistant to obtain the answer he’s looking for and solve any kind of issue.
INDIPENDENT AND POWERFUL
The digital content (website or any other application) can be mapped inserting the areas of knowledge (Corpus) and the dictionaries (Thesaurus) which, based on their definition, will determine the quality of interaction of the voice assistant.
THE BENEFITS
VVAssistant is a tool that improves access to services and content provided on your company’s portals, without replacing the existing portal. This makes it non-invasive; reduces the time spent browsing and accessing your information, thanks to voice interaction and a Natural Language Processing system. It decongests and reduces the costs of the call center, moreover it is an inclusive system, progressively more and more autonomous thanks to the analysis of small data.
FUNCTIONALITIES
MOBILE APP
- Possibility of using voice, text, pictures and photos to question the system
- Multilingual interaction
- Multi-channel communication: VoIP call, voice call, messaging, chat
- Chronology of the customer’s interaction
- Possibility of opening a ticket for remote assistance
- Customer profiling
- Modular access: IP identification, MAC address, information given by the user
- Smartphone integration: voice calls, agenda, calendar, GPS, etc.
- Personalization: vocal or textual activation, font size, chronology
WEB APP
- Managing templates (domaines of interaction with the user)
- Managing and setting up users and profiles
- Managing tickets to support the customer when the system doesn’t answer
- Client association with the templates of every domaine
- Managing corpus (dictionaries and interactive connections of every domaine)
- Consulting interactions associated with users and/or domaines
- Researching and managing interactions
- Reports of interactions and tickets /Data Analytics, Business Intelligence)
- Managing tickets on a call center mode
- Possibility for the operator to send multimedia answers: texts, photos, images and documents
- Possibility of contacting the user through VoIP calls, voice, messaging, chat
SUPPORT
The VVAssistant integrates the work of the call center: most of a user’s problems can be solved directly by the VVA. If the interaction of an operator is required, the voice assistant informs him in advance of the best possible solution in resolving the issue at hand and gives support in searching for it. At the end of the search, the call center operator can send a push notification on the user’s app indicating the desired response.
ADVANTAGES
VVAssistant allows a considerable saving of time both in assistance and training activities and, consequently, optimizes both investments and expenses.
The Vocal Virtual Assistant improves the user experience and customer care, retains your customers by facilitating support and navigation.
EDUCATION
The voice assistant supports training: the trainees have the opportunity to use it to learn complex procedures, test their own personal way of problem solving, and navigate within training manuals.
VVAssistant integrates, organizes and speeds up the quality of learning, controlling the organization of processes, defining and monitoring KPIs.
SAVE TIME, SAVE MONEY
SUPPORT
The VVAssistant integrates the work of the call center: most of a user’s problems can be solved directly by the VVA. If the interaction of an operator is required, the voice assistant informs him in advance of the best possible solution in resolving the issue at hand and gives support in searching for it. At the end of the search, the call center operator can send a push notification on the user’s app indicating the desired response.
ADVANTAGES
VVAssistant allows a considerable saving of time both in assistance and training activities and, consequently, optimizes both investments and expenses.
The Vocal Virtual Assistant improves the user experience and customer care, retains your customers by facilitating support and navigation.
EDUCATION
The voice assistant supports training: the trainees have the opportunity to use it to learn complex procedures, test their own personal way of problem solving, and navigate within training manuals.
VVAssistant integrates, organizes and speeds up the quality of learning, controlling the organization of processes, defining and monitoring KPIs.
SAVE TIME, SAVE MONEY
PCCUBE &
VVA
Depending on your needs, VVAssistant is available with a monthly fee, annual fee or on the basis of consumption; it can be run independently or with the support of our technicians.
To receive more information on the VVAssistant, write to products@pccube.com or info@vassistant.it and you will be contacted by us
