VVAssistant : Vocal virtual assistant
Methods of interacting with electronic devices are undergoing significant changes. From Whatsapp to Messenger, from Siri to Google Assistant, we’re gradually getting used to talk to our devices to get the answers we’re looking for. This transformation is much more evident in the home automation and automotive industry: we’re able to check the temperature in our home or turn the light on/off simply by talking to our domestic assistant just like we can interact with our car by asking simple questions and confirm its conditions.
Technology’s new direction comes from a study of the market trend proving that users are replacing writing with sounds.In 2018 30% of mobile users used a voice assistant to interact with their phone and the number is growing.
We’re in the Big and Small Data era and the amount of information available to us is huge: the problem is how to access the information we’re looking for quickly and incisively. Many websites feature a large quantity of pages, articles, categories and subcategories; sometimes getting to the content we’re interested in is not so simple and we often waste a lot of time on a website going from one page to the other without even getting there.
That’s why voice assistant’s future functionalities will surely aim at improving the user experience within a website. There are market areas where websites generate a lot of traffic because every day many people need answers that can be found there. For example, the websites for the Public Administration, the DMV (Department of Motor Vehicles), health institutions, universities, etc.If we have a problem and we’re searching for the solution on a portal, the first thing we may need to do is recover our access data, username and password created yearsago and get them via email so we can start using the website. Afterwards, we’ll start searching for the category of our issue in the menu of the website but we may not find it. A website is not always well structured and organized or maybe our problem is too specific and the answer is in a page that’s quite a few clicks away.
This scenario is very common and represents the present. Technological integrations will significantly improve the browsing experience and we’ll save a lot of time.Actually, we currently have the possibility to try and replace the navigation experience with voice interaction. Think about a call center. You make a call, you type a series of numbers hoping to get to talk with an operator, you tell them your problem, listen to a song for at least a couple of minutes while you wait for the operator to find a solution and keep your finger crossed hoping he will.But don’t worry, the future looks bright: call centers need voice assistants as much as customers do. Using a virtual assistant, an operator can get a much more organized mapping of the portal and has the chance to ask himself a question to the website to find the solution. Voice based virtual assistants will make us save a lot of time, will improve user experience of websites that will integrate them and will allow a faster and more efficient training for call center operators, therefore leading to a notable economic saving for companies.
PC Cube’s Virtual Vocal Assistant can bring all these benefits to any website. It can be integrated with any kind of portals and it’s mobile friendly, it creates communication with the user replacing the call center for the solution of many issues (in particular the easiest ones like recovering lost passwords) and it is updatable in order to giveautomatic answers even to peculiar requests.
